Frequently Asked Questions
Everything you need to know about our fresh, sustainable pantry staples.
Where are your ingredients sourced from?
We partner exclusively with local, sustainable farms that prioritize regenerative agriculture and organic practices to ensure the highest quality for our products.
How long will my order take to arrive?
Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor its progress.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 48 hours for a full refund or replacement.
Are your products allergen-friendly?
Each product page includes a full list of ingredients and allergen warnings. Our facility handles nuts and gluten, so we recommend checking specific labels if you have severe sensitivities.
Do you offer international shipping?
Currently, we only ship within the continental United States to ensure our products remain fresh during transit. We hope to expand to international markets soon.
How should I store my Ground Up products?
To maintain maximum freshness, we recommend storing our dry goods in a cool, dark pantry. Perishable items should be refrigerated immediately upon arrival as indicated on the packaging.